Refund Policy

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of the original service date.
• You must provide written documentation of the issue or concern with our service.
• The issue must be related to the quality or completeness of our work, not changes in your needs or circumstances.
• You must allow us the opportunity to inspect the work and attempt to resolve the issue before a refund is processed.

2. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Call (215) 240-2953 or email jeffryhall@trinitycoil.com within 30 days of service completion.
2. Describe the Issue: Provide detailed information about your concerns, including photos if applicable.
3. Inspection: Our team will schedule a follow-up inspection within 5 business days to assess the situation.
4. Resolution: We will either re-perform the service at no additional cost or process a refund within 10 business days.

3. Full Refunds

Full refunds are available when:

• Services were not performed as specified in the service agreement.
• The work quality does not meet industry standards despite a reasonable opportunity to correct.
• We are unable to schedule a re-service within a reasonable timeframe.

4. Partial Refunds

Partial refunds may be offered when:

• Only a portion of the contracted services did not meet expectations.
• External factors beyond our control affected service quality.
• The customer canceled service after work had already begun.

5. Non-Refundable Items

The following are not eligible for refund:

• Emergency service call-out fees when a technician was dispatched.
• Diagnostic and inspection fees for completed assessments.
• Materials and chemicals already applied during service.
• Services completed more than 30 days prior to the refund request.
• Cancellations with less than 24 hours notice (subject to cancellation fees per our Terms).

6. Maintenance Contracts

For customers with ongoing maintenance contracts, refunds are handled as follows:

• Pro-rated refunds are available for the unused portion of pre-paid contracts.
• Contract cancellation must be submitted in writing at least 30 days before the next scheduled service.
• Any discounts received for contract commitments may be recalculated at individual service rates.

7. Refund Method

Approved refunds will be issued using the original payment method:

• Credit Card: Refunded within 5-10 business days.
• Check: A refund check will be mailed within 10 business days.
• ACH/Wire: Refunded within 5 business days.

8. Dispute Resolution

If you disagree with our refund decision, you may request a review by our management team. Please submit your appeal in writing within 14 days of receiving our initial response. All decisions made by management are final.

9. Contact Information

To request a refund or discuss a service concern, please contact us: